What our Warranty Covers
Our Rhino Warranty covers a product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date. Shipping and handling fees are to be paid for by the customer. Rhino have the right to request repair if felt applicable or replacement of defective parts or products according to technical requirements determined by ourselves. We take no responsibility for any third-party damage or loss.
What our Warranty Does Not Cover
Rhino only covers for manufacturing defects and does not cover damage or defects caused but factors outside of our control which are the result of normal wear and tear. Examples of this are:
• Damage or defects as a result of repairs or incorrect installation
• Damage or defects which were not part of the product at the point of manufacture.
• Damage caused by industrial pollution, climate, external heat, chemicals or mechanical force.
• Normal maintenance and wear and tear. Items can only be considered if the cause of the complaint cannot be associated to abnormal external influence or use, and is a manufacturing defect
This list is not definitive and similar wear and tear and adjustable items are also excluded from the warranty. Please Note: This warranty does not apply to cutting mats where these are a wearing product and dependent on product usage would wear at different rates.
This warranty does not affect your statutory rights.
Claiming for warranty repair or replacement
All claims must be made direct with Rhino by email accompanied with any images to confirm the relevant issues.